1. About this website
This website provides independent information and enquiry assistance relating to steel products, commercial requirements, indicative information and related business communication.
The website is intended to help visitors understand available information and submit enquiries. It should not be interpreted as a confirmation of a product sale, supply contract or commercial transaction unless separately confirmed by the relevant seller or supplier.
2. Standard enquiries
Rate enquiries, product enquiries, bulk requirement enquiries and callback requests submitted through the website are normally free of charge.
Because a standard enquiry is not a paid purchase, there is normally no refund applicable to the submission of an ordinary website enquiry.
3. No automatic order or purchase
Submission of an enquiry form does not automatically create an order, booking, purchase contract, supply agreement or payment obligation.
Any actual commercial transaction, including pricing, quantity, delivery, freight, payment and supply terms, must be separately discussed and confirmed by the relevant parties.
4. Separately disclosed paid services
If a paid service, booking assistance service, documentation service or other chargeable service is introduced in the future, the applicable fee, purpose, cancellation conditions and refund terms will be clearly displayed before payment is requested.
The terms applicable to such a transaction will be determined by the specific payment or service agreement presented to the customer before completion of payment.
5. Duplicate or erroneous payment
If you believe that a payment has been processed more than once or that a payment was made due to a technical or transaction error, please contact the enquiry desk with the relevant transaction details.
Payment-related requests may be reviewed against the available transaction information. Submission of a request does not automatically guarantee a refund.
6. Commercial order cancellation
If a visitor subsequently enters into an actual commercial transaction with a seller, supplier, distributor or other relevant business entity, the cancellation, return, refund, freight, unloading, dispatch and material-related terms will be governed by the applicable commercial documents and agreement.
Such commercial terms are not automatically created by submitting an enquiry on this website.
7. Refund processing
Where a refund is approved under an applicable paid service or transaction agreement, the refund will normally be processed using the applicable payment method or according to the payment provider's processing requirements.
Actual processing time may vary depending on the payment gateway, bank or financial institution involved.
8. Changes to this policy
This Refund & Cancellation Policy may be updated from time to time to reflect changes in website services, enquiry processes or applicable commercial arrangements.
The latest version published on this page will apply to future website interactions.
9. Contact for refund-related queries
For questions relating to a payment, cancellation or refund request, please contact the enquiry desk:
Phone: +91 82718 11603